FAQ

What are the EarThreads.com shipping rates?

The EarThreads.com Domestic shipping rates are as follows:

United States Flat Rate Shipping Charges

Ground - FREE!
Priority - $9
2nd Day - $19

Does EarThreads.com offer International Shipping?

Yes. When you checkout the international shipping options will be available to you. The EarThreads.com international shipping rates are as follows:

International Flat Rate Shipping Charges

All foreign countries including Canada

International USPS(5-8 days) - $29
International UPS (2-5 days) - $79

What is gold vermeil? Does it wear off?

Gold vermeil is a French word that means as good as gold. Gold vermeil is gold plating over sterling silver, which is the highest level of quality other than solid gold. EarThreads.com guarantees that our gold will not wear off; otherwise we will offer you a full refund or replacement.

How do EarThreads.com threader earrings stay on?

With all threader earring purchases EarThreads.com provides complimentary hypoallergenic, surgical silicon earring backs.

Is EarThreads.com Silver jewelry Sterling Silver?

All of EarThreads.com earrings and necklaces are Sterling Silver. Some of the EarThreads.com charms are silver plated to keep both the weight and cost down for some of our larger charms. However, anything that enters the skin such as earrings will always be Sterling Silver.

How do I know whether the Swarovski crystals are genuine on EarThreads.com?

EarThreads.com parent company is registered with Swarovski in their Crystallized with Swarovski Elements program. The EarThreads.com registration number is on file with Swarovski as an authorized designer using only genuine Swarovski crystals from the Swarovski factory in Austria.

What payment methods does EarThreads.com accept?

EarThreads.com accepts American Express, Discover, Master Card, and Visa payments.

Is my EarThreads.com payment secure?

Yes. You may order with confidence knowing that the EarThreads.com site is tested regularly to ensure the maximum level of security. If you are still uncomfortable using a credit card online, EarThreads.com also accepts cashiers checks or you may call in your credit card information.

How can I make sure I'll be happy with my EarThreads.com purchase, what if I want to return something?

We want you to be completely happy with your EarThreads.com order. Satisfaction with your EarThreads.com purchases is guaranteed. If for any reason you are not satisfied, please email us within 7-days of receiving your order. We will provide you a EarThreads.com return authorization code and assist you with your choice of exchange or a full refund.

What is the EarThreads.com privacy policy?

Your privacy is important to EarThreads.com. All of the information we obtain from you is used to improve EarThreads.com products and services. We will not rent, sell, or otherwise disclose any information about you or your account to any other party for direct mail, solicitation, or telemarketing purposes.

Do I have to pay sales tax on my EarThreads.com order?

We are only obligated to charge state sales tax on EarThreads.com if you are a resident of Colorado.

Is gift packaging available on EarThreads.com?

Yes. All EarThreads.com orders are packaged in gift pouches with the logo of the jewelry designer. If you require additional packaging, simply add a note in the special instructions section to gift wrap and we will do so at no additional charge.

Where does EarThreads.com ship from?

EarThreads.com ships directly from our main office in Boulder, Colorado to ensure the highest level of service and quality control.

How do I track my EarThreads.com order?

If you wish to track your EarThreads.com order, please email or call us and we will provide the tracking number to you.


Can't find your EarThreads.com question? Please e-mail or call EarThreads.com and let us know how we can assist you.